Fine-tuning your communication style doesn’t require further study! It comes down to following some basic rules.
Learn strategies to safely communicate via email, text messages, or phone without compromising your duty of care or risk of complaints.
Equip yourself with strategies to handle online criticism, respond to negative reviews, and keep your reputation intact.
How to manage complaints professionally, show insight and express empathy
How to communicate all aspects of clinical management, including sensitive examinations or procedures
What could happen if you breach a patient's confidentiality and how to handle a complaint ?
Effective resolution strategies to manage poor assessments
Best practices to follow when providing advice in the media
How to ensure health practitioner statements are accurate and truthful while avoiding risk of claims, complaint and or investigation?
Dealing with employment related matters and how MIPS can assist
How to deliver telehealth services to patients
Equip yourself with effective diagnostic risk minimisation strategies.
Equip yourself with effective approaches to communicate uncertainty to patients from diagnosis to end of life conversations.
Learn the art of dental patient care, when and how to say "No "to patients.
Important considerations when seeking and informed consent to dental treatment from your patient.
What is the correct protocol for dealing with dental patients on anti-coagulant medications when surgery is required?
Dental practitioners should clearly express and explain treatment and outcomes.
Putting parents and patients at ease with immunisation is a valuable skill, as is explaining management when treatment is refused
Improving and documenting our consent processes in dentistry?
Learn how to respond to negative feedback online.
Learn how you can improve your prescribing practices.
Tips for young practitioners on how to ask for helpful feedback to improve your practice.
Based on Dr David E. Newman-Toker's webinar learn how to improve your diagnostic skills and involve your clinical team.
Equip yourself with top advice and strategies to improve your communication skills.
Learn the most critical aspects of informed consent conversations in healthcare.
Effective tips for conducting successful and quality telehealth consultations.
Learn proven strategies to build positive relationships at work
MIPS emphasises the need for appropriate communication to enable appropriate patient decision making, especially when the news may not be received well
Learn about personal wellbeing, telehealth, opioid prescribing, and aged care.
Equip yourself with effective communication strategies to manage difficult patient interactions.
How doctors or dentists can manage complex encounters and manage potentially aggravated or troublesome patient interactions.