Communication

There are many benefits to good communication between a healthcare practitioner and their patient. Communication can impact your ability to make an informed diagnosis. Good communication will allow you to gather, diagnose and support your patient, ultimately mitigating your risk of complaint, and increasing the chance of referrals and return 'business'.

Legend:  ► On demand   🗒 Case studies, practice notes and articles   ✔ Checklist

► Communication: It doesn't have to be so clinical

Fine-tuning your communication style doesn’t require further study! It comes down to following some basic rules.

► Contemporary patient communications - are they safe?

Learn strategies to safely communicate via email, text messages, or phone without compromising your duty of care or risk of complaints.

► Online interactions - What should you do?

Equip yourself with strategies to handle online criticism, respond to negative reviews, and keep your reputation intact.

🗒 Managing complaints

How to manage complaints professionally, show insight and express empathy

🗒 The poor communicator

How to communicate all aspects of clinical management, including sensitive examinations or procedures

🗒 The secret spillers

What could happen if you breach a patient's confidentiality and how to handle a complaint ?

🗒 Managing poor assessment outcomes

Effective resolution strategies to manage poor assessments

🗒 Health Practitioners in the Media

Best practices to follow when providing advice in the media

► Consequences of an incorrect statement

How to ensure health practitioner statements are accurate and truthful while avoiding risk of claims, complaint and or investigation?

► Employee Relations

Dealing with employment related matters and how MIPS can assist

► Telehealth - The Road Ahead

How to deliver telehealth services to patients

🗒 Diagnostic errors in medicine

Equip yourself with effective diagnostic risk minimisation strategies.

► How to Explain Uncertainty to Patients

Equip yourself with effective approaches to communicate uncertainty to patients from diagnosis to end of life conversations.

► Dental - Saying No and Managing Complaints

Learn the art of dental patient care, when and how to say "No "to patients.

🗒 Dental -What is Informed Consent

Important considerations when seeking and informed consent to dental treatment from your patient.

🗒 Dental - anti-coagulant medications

What is the correct protocol for dealing with dental patients on anti-coagulant medications when surgery is required?

🗒 Dental - Express yourself clearly!

Dental practitioners should clearly express and explain treatment and outcomes.

🗒 Parents refusing to immunise children

Putting parents and patients at ease with immunisation is a valuable skill, as is explaining management when treatment is refused

🗒 Dental - Documenting informed consent

Improving and documenting our consent processes in dentistry?

🗒 Dealing with bad online reviews

Learn how to respond to negative feedback online.

✔ NPS prescribing recommendations

Learn how you can improve your prescribing practices.

✔ Feedback  - Tips for junior practitioners

Tips for young practitioners on how to ask for helpful feedback to improve your practice.

🗒 Diagnostics - A Team Sport

Based on Dr David E. Newman-Toker's webinar learn how to improve your diagnostic skills and involve your clinical team.

🗒 Communication – it doesn’t have to be so clinical

Equip yourself with top advice and strategies to improve your communication skills.

🗒 Informed consent - Your obligation, your patient’s right

Learn the most critical aspects of informed consent conversations in healthcare.

🗒 COVID-19 - Telehealth and quality of care

Effective tips for conducting successful and quality telehealth consultations.

🗒 Give your relationships a boost

Learn proven strategies to build positive relationships at work

🗒 Breaking bad news

MIPS emphasises the need for appropriate communication to enable appropriate patient decision making, especially when the news may not be received well
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Medical Indemnity Protection Society
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