Communication
There are many benefits to good communication between a healthcare practitioner and their patient.
Communication can impact your ability to make an informed diagnosis. Good communication will allow you to gather, diagnose and support your patient, ultimately mitigating your risk of complaint, and increasing the chance of referrals and return 'business'.
Legend: ► On demand 🗒 Case studies, practice notes and articles ✔ Checklist
► Communication: It doesn't have to be so clinical
Fine-tuning your communication style doesn’t require further study! It comes down to following some basic rules.
► Contemporary patient communications - are they safe?
Learn strategies to safely communicate via email, text messages, or phone without compromising your duty of care or risk of complaints.
► Online interactions - What should you do?
Equip yourself with strategies to handle online criticism, respond to negative reviews, and keep your reputation intact.
🗒 Managing complaints
How to manage complaints professionally, show insight and express empathy
🗒 The poor communicator
How to communicate all aspects of clinical management, including sensitive examinations or procedures
🗒 The secret spillers
What could happen if you breach a patient's confidentiality and how to handle a complaint ?
🗒 Managing poor assessment outcomes
Effective resolution strategies to manage poor assessments
🗒 Health Practitioners in the Media
Best practices to follow when providing advice in the media
► Consequences of an incorrect statement
How to ensure health practitioner statements are accurate and truthful while avoiding risk of claims, complaint and or investigation?
► Employee Relations
Dealing with employment related matters and how MIPS can assist
► Telehealth - The Road Ahead
How to deliver telehealth services to patients
Practising with care: Resolving challenging patient interactions
How to deal with challenging patient interactions
🗒 Diagnostic errors in medicine
Equip yourself with effective diagnostic risk minimisation strategies.
► How to Explain Uncertainty to Patients
Equip yourself with effective approaches to communicate uncertainty to patients from diagnosis to end of life conversations.
► Dental - Saying No and Managing Complaints
Learn the art of dental patient care, when and how to say "No "to patients.
🗒 Dental -What is Informed Consent
Important considerations when seeking and informed consent to dental treatment from your patient.
🗒 Dental - anti-coagulant medications
What is the correct protocol for dealing with dental patients on anti-coagulant medications when surgery is required?
🗒 Dental - Express yourself clearly!
Dental practitioners should clearly express and explain treatment and outcomes.
🗒 Parents refusing to immunise children
Putting parents and patients at ease with immunisation is a valuable skill, as is explaining management when treatment is refused
🗒 Dental - Documenting informed consent
Improving and documenting our consent processes in dentistry?
Dentist wins against negative Google review
How a well-known periodontist in Melbourne, commenced proceedings against a patient alleging that she defamed her in four publications on Google reviews.
🗒 Dealing with bad online reviews
Learn how to respond to negative feedback online.
✔ NPS prescribing recommendations
Learn how you can improve your prescribing practices.
✔ Feedback - Tips for junior practitioners
Tips for young practitioners on how to ask for helpful feedback to improve your practice.
🗒 Diagnostics - A Team Sport
Based on Dr David E. Newman-Toker's webinar learn how to improve your diagnostic skills and involve your clinical team.
🗒 Communication – it doesn’t have to be so clinical
Equip yourself with top advice and strategies to improve your communication skills.
🗒 Informed consent - Your obligation, your patient’s right
Learn the most critical aspects of informed consent conversations in healthcare.
🗒 COVID-19 - Telehealth and quality of care
Effective tips for conducting successful and quality telehealth consultations.
🗒 Give your relationships a boost
Learn proven strategies to build positive relationships at work
🗒 Breaking bad news
MIPS emphasises the need for appropriate communication to enable appropriate patient decision making, especially when the news may not be received well
► Key practice challenges - 2020 and beyond
Learn about personal wellbeing, telehealth, opioid prescribing, and aged care.
🗒 Practising with care – Resolving difficult patient interactions
Equip yourself with effective communication strategies to manage difficult patient interactions.
How MIPS membership supports students
As a future healthcare practitioner, you’ll need medical indemnity insurance to meet your registration requirements with Ahpra. Learn more at MIPS
► Practising with care - Resolving difficult patient interactions
How doctors or dentists can manage complex encounters and manage potentially aggravated or troublesome patient interactions.
Honing your diagnostic skills
Well-honed and accurate diagnostic skills are a core competency for the practice of medicine.
🗒 Understand, respond and reflect – the art of active listening
Active listening is a core competency of successful communication in healthcare practice.
