► Hear me - A true story on the detriment of poor communication

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Effective communication techniques are important in any work environment, but no more so in a healthcare setting where a breakdown in communication can sometimes lead to patient harm. 

Join us for a special presentation where we examine the true story of a young patient’s death as told by four people: the deceased patient’s mother, the CEO of the hospital, the supervising doctor and their colleague. 

The session will comprise a series of engaging short extracts of the professional audio play, by the Hush Foundation, ‘Hear me’, which will enable conversations about challenging situations that arise in healthcare. Our presenter, Dr Chris Bolton will lead a robust interactive discussion to highlight some of the poor behaviours demonstrated in this tragic story and how a more amicable resolution could have been achieved if the practitioner had adopted a more empathetic and compassionate approach in an otherwise catastrophic circumstance. This discussion is aimed to help you facilitate better communication between your own clinician colleagues, healthcare professionals, patients and their families. 

Learning outcomes:

  • Identify unhelpful behaviours that may impede patient and staff safety and wellbeing
  • Discuss barriers to patient-centred care
  • Discuss ways to improve your own practice and create a more patient-centric and safer work environment.

Presented by Chris Bolton, Clinico-Legal Adviser, MIPS. Professionally he is a full time practicing paediatric anaesthetist who has worked both in Australia and Canada. He was awarded a PhD in 2005 for his work in the evaluation of quality in clinical practice.

Watch the webinar


ACRRM Dental RACGP
1 Core PDP 1 hour CPD 2 Cat 2 Pts

Other Colleges and Associations may allow self assessment of CPD. For all on demand content MIPS provides a certificate of attendance detailing the activity.

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