Receiving a complaint can be stressful. It can knock your confidence. Remember that many healthcare practitioners will receive a complaint at some stage. It is not necessarily an indication of poor clinical performance. Handling a complaint requires time and commitment during a period when you might be feeling at your most vulnerable.
Contact MIPS as soon as possible and one of our team will provide you with support and help you formulate a response to the complaint.
There has been an adverse event - should I notify MIPS?
You should notify us if a patient suffers a complication from treatment, or if it appears that an incident (an act, error or omission in relation to providing healthcare) may lead to a claim or complaint against you.
By itself, a notification has no adverse impact on your claims history.
I've had a formal disciplinary complaint (eg AHPRA, health complaints body, hospital).
You should notify us as soon as possible if you receive notice of any civil or criminal action against you, or a formal complaint from an official body (eg AHPRA, health complaints body, hospital).
- Please arrange to obtain copies of relevant medical records relating to the matter.
- Please do not respond to any lawyer until you have obtained advice from MIPS.
- If a response is required, start preparing a draft, but do not let this delay you in contacting us
I've received notice of a formal claim for compensation (e.g. statement of claim).
You should notify MIPS as soon as possible if you receive notice of any civil or criminal action against you.
- Please arrange to obtain copies of relevant medical records relating to the matter.
- Please do not respond to any lawyer until you have obtained advice from MIPS.
